Contact/Compliance

Australia Post Price Increases

Please Note: As of Monday 8th April 2013 Australia Post increased their standard freight rates by almost 30%. Unfortunately, we have had to increase our prices in accordance with these price increases. Our product price have remained exactly the same.

We thank you for your patronage and will be seeking alternate freight options as soon as possible.

Contact Us

For questions about our products please call our team on 03 8751 3836 during business hours or email us at info@saltlampsaustralia.com

We will get back to you within 24 hours.

We are based in Chelsea (Bayside Melbourne). If you’d like to pick up your order, please call to book a time. All pick ups are COD.

Best regards
Steven Bettles & the Salt Lamps Australia team

Terms and Condition

Freight: No Minimum Order – Please email for bulk pricing. Wholesale ordering >>>Click Here

Freight regions: Victoria; Melbourne, Geelong, Ballarat, Bendigo, Albury/Wodonga: New South Wales; Sydney, Newcastle, Wollongong, Penrith, Richmond, Campbelltown, Canberra: Queensland; Brisbane, Gold Coast, Sunshine Coast: South Australia; Adelaide, Gawler, Aldinga Beach: Tasmania; Hobart, Launceston: Western Australia; Perth & Fremantle are generally covered by our courier service, while all other areas are Registered Post.

Payment Terms: Full payment prior to shipment. We do not have accounts.

Returns: Returns are at buyers expense and are only on damaged goods or faulty cables. Returns are only accepted within 7 days via email request first. Returns are not available if a lamp is not a satisfactory colour or shape. No refunds on freight.

Cables: Cables may vary in colour and shape from time to time.

All Prices include GST.

Prices may change without notice.

Any orders are subject to these terms and by placing an order you agree to these terms

Payment Methods Accepted

DIRECT DEPOSIT
Our Bank Details: The Way of the Lamp
Bendigo Bank
BSB 633000
A/C 132860180
Please quote your name in the reference.

CHEQUE
Please make cheque payable to “The Way of the Lamp”
PO Box 337 Chelsea Vic 3196
Allow up to 7 days for dispatch once cheque has been deposited into our account.

CASH
Cash payment into our bank account is accepted. Please use your name in the reference.

Credit Card/Paypal
Credit Card payments are made through our Secure PayPal API connection.
Please choose the PayPal method when paying by credit card. Refer to www.paypal.com.au

Pick ups

Pick ups are by appointment and are cash only. Please call to book an appointment. Thanks for your understanding.

 

Australian Compliance.

The requirement for compliance of Salt Lamps in the Australian Market in mandatory.

Our electrical cables are compliant with Energy Safe Victoria and ACMA who are the governing bodies of electrical compliance and safety in Australia.

Our lamps are supplied with C-Tick Certification to Australian Standards. This means they have been approved for use in Australia for fire and electrical safety.

If you come across a Salt Lamp at a market stall, purchase online or a retail/wholesale outlet and the cable is not supplied with C-Tick certification (shown below) it is possible that the cable it is not Australian Compliant and you should request a return and full refund.

Check for this logo

This logo must be shown on the cable fitting itself. If this logo is not on the cable fitting IT IS NOT compliant to Australian Standards.

Cables from Salt Lamps Australia show the C-Tick certification and are fully Australian Compliant.

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